Our Privacy Policy

What personal information do you collect?

We collect information about you when you use our service at KyAnn Wellbeing, as a customer, account holder, or service user. We also collect information about you when you voluntarily complete surveys, provide feedback, and sign up to receive further information, advice, or guidance.

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Why do you need to collect my personal information?

We need personal information about you to ensure that we provide an efficient service, that is effectively managed and complies with consumer laws and statutory requirements.

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How will you use my personal information?

We use the personal information you give us to respond to inquiries or to provide information, advice, and guidance about our products, services, and resources. We may also use your information for legitimate business interests of KyAnn Wellbeing, such as direct marketing, self-promotion and to expand the products, services, and resources we provide. However, all legitimate business uses will not outweigh your rights and best interests.

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Are there any consequences if I decide not to consent to you using my personal information?

You have the right to not consent to using your personal information, however, we do require consent for certain activities and services, such as purchases and subscription membership. If you do not wish to be contacted by KyAnn Wellbeing in the future for marketing purposes, we will keep the minimum information necessary. You can opt out of marketing communication via email at info@kyannwellbeing.co.uk

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Will you share my personal information with others?

We will not share your personal information with any third party, except in cases of we are required by law to safeguard the health, wellbeing, and safety of our staff and volunteers at KyAnn Wellbeing, our users, customers and clients, and the wider population. In such cases, we complete our legal obligation to report relevant information to the appropriate authorities, such as children’s services and/or the police.

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How do you ensure that my personal information is securely held?

We take the protection of your personal information very seriously. We restrict access to your personal information. Only those within KyAnn Wellbeing who require your personal information to effectively conduct their business and services will be permitted access. All information is held securely. We use physical and electronic safeguards to ensure that your personal information is protected, and we ensure that when such information is no longer required it will be disposed of safely and securely.

 

How long will you store my personal information?

The length of time we store your personal information is dependent on the type of information and its use. We will only keep your personal information for as long as it is necessary to effectively conduct our business and services, and to ensure that we comply with legal obligations and statutory requirements.

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Can I have access to the personal information stored about me?

You have the right to request details of the personal information we hold about you. Please email us at info@kyannwellbeing.co.uk for further information.

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What can I do if I’m not happy about that way my personal information is being collected, stored, and/or used?

At KyAnn Wellbeing we strive towards the highest standards possible when collecting, storing, and using your personal information, and therefore we take complaints about this seriously. If for any reason you feel that our information collection process is being misused, unfair or inappropriate and misleading, then please contact us at info@kyannwellbeing.co.uk

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What laws protect my personal information?

The Data Protection Act 2018/The General Data Protection Regulation (GDPR) are the legal framework that sets out the guidelines to organisations regarding the collection, storage, and use of personal data, by giving consumers control over the information held about them, and holding organisations responsible for how it is treated.